WHAT IS THE CCPM?
Cluster Coordination Performance Monitoring (CCPM) is a country-led self-assessment exercise where country Clusters assess their performance against six core cluster functions and on accountability to affected populations. The process enables all cluster partners and coordinators to identify strengths and weaknesses of performance and agree actions towards improvement.
The CCPM comprises 4 stages (1. Planning, 2. Survey, 3. Analysis and action planning, 4. Monitoring) – check the steps below for more details. If you are ready to do a CCPM, you can log in request an activation.
More information is provided in the resources and learning section below. The documents are available in English, French, Arabic, Spanish, Russian and Portuguese. The Agora course and webinar recordings are are available in English, French and Spanish.
LAUNCH THE CCPM EXERCISE
Please, go to log in to initiate a CCPM exercise
1. PLANNING STEP
HCT decision on CCPM timeframe and participation
- Inter-Cluster Coordination Group discussion
- Each Cluster meets to:
- Discuss the CCPM purpose, process, methodology, and outputs;
- Clarify timeframe for;
- Survey start and end dates (approx. 2 weeks)
- Circulation of Preliminary Coordination Performance Report
- Cluster meeting to finalize the Coordination Performance Report (contextualize), including developing the Action Plan
- Clarify the role of government counterpart
- Establish a commitment to follow-up on agreed actions to improve performance
Output I: Agreement on implementation and timeframe
2. SURVEY STEP
Step I
Example survey questions:
‘Has the Cluster agreed with its partners formats for monitoring and reporting needs?’
☐ Yes
☐ No
☐ Don’t know
‘Has your organization reported using those formats?
☐ Never
☐ Rarely
☐ Fairly often
☐ Very regularly
☐ Don’t know
Step II
Analysis and scoring of performance status
The median score for each sub-category is calculated based on aggregated results of partners and coordinators.
The median score is classified into 4 categories of performance status
| Score | Performance status |
| >0.75% | Green = Strong |
| 0.51-0.75% | Yellow = Satisfactory (needs minor improvement |
| 0.26-0.50% | Orange = Unsatisfactory (needs major improvement |
| ≤ 0.25% | Red = Weak |
Step III
Output II: The survey results are weighted and compiled into a report
| Category | Performance score |
| 1. Supporting service delivery | |
| 1.1 Providing a platform that ensures service delivery is driven by the Humanitarian Response Plan and strategic priorities | Good |
| 1.2 Developing mechanisms to eliminate duplication of service delivery | Unsatisfactory |
| 2. Informing strategic decisions of the Humanitarian Coordinator (HC) and Humanitarian Country Team (HCT) | |
| 2.1 Preparing needs assessments and analysis of gaps (across and within Clusters, using information management tools as needed) to inform the setting of priorities | Satisfactory |
| 2.2 Identifying and finding solutions for (emerging) gaps, obstacles, duplication and cross-cutting issues | Weak |
| 2.3 Formulating priorities on the basis of analysis | Satisfactory |
3. ANALYSIS STEP
- Review/amend the Preliminary Report
- Explain/contextualize findings
- Identify actions for improvement (focus on weak and unsatisfactory performance), timeframe, and responsible for follow-up
- Pinpoint support requirements
Output III: Final CCPM and Action Plan
- Actions for improvement, timeframe, and responsible for follow-up Awareness of support requirements (HC/HCT, Cluster Lead Agencies, Partners, OCHA, Global Clusters, and national authorities)
- Shared with the HC/HCT and Global Cluster and, if applicable, the national authorities
4. MONITORING STEP
- ICC: Review of Reports/Action Plans identify common weaknesses to be addressed
- systematically.
- HCT: Presentation of Reports/Action Plans and discussion of support requirements
Monitoring:
- Take stock of progress at monthly cluster meetings
- Quarterly progress reporting to the HCT
Output IV: Quarterly reports to HCT
